Shipping + Returns
 

shipping

After a purchase is made, I will send you an email to confirm the ship-to address, and let you know the expected ship date of your purchase. It is the buyer's responsibility to make sure the address is correct, and that the purchase is going to a secure location. I am not responsible for lost or stolen packages.

Items usually ship within 7 - 10 days from my studio in Waterford CT via USPS for small items, and UPS Ground for larger items or multiples.

Contact me with any questions, concerns, or checkout problems at carynkreitzer@gmail.com.

International
I haven't listed prices for shipping internationally because it can be expensive, but am happy to offer an estimate and ship anything you'd like. Shipping can take 7-14 business days in transit. Please note that international orders can be charged import tax, for which the buyer is responsible.

returns & Refunds

My wish is that you love the work I send you. However, if for some reason you’re not satisfied with the work you receive, you can return it for a full refund. You’ll be responsible for shipping it back to me and I’ll refund the cost of the piece. 

The item must be returned in the same condition in which you received it. If the piece or pieces are damaged in the return shipping, the cost of the piece will not be refunded.

Custom requests, sale, discontinued items cannot be returned for refund.